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support@pupcounty.com

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    FAQ

    WHO DO I CONTACT WITH QUESTIONS?

    Phone number: 214-302-7279

    Email address: support@pupcounty.com

    Instagram: @pup_county

    Facebook: #pupcounty

     

    WHEN WILL YOU PROCESS MY ORDER?

    Handling time takes about 2-3 business days.

     

    WHEN WILL I RECEIVE MY ORDER?

    Each customer order is unique (the time you placed the order, the country, the type of order etc). Just keep in mind that once you have placed an order, it cannot be changed.

    Here is what you can expect from us:

    USA - 3-8 Business Days

    UK - 3-8 Business Days

    EU - 3-8 Business Days

    Australia - 4-10 Business Days

    New-Zealand - 4-10 Business Days

    South America - 10-15 Business Days

     

    WHAT IF I RECEIVE A DEFECTIVE PRODUCT?

    If you have received a defective product, you can request a product replacement within 14 days of receiving the item. If your case is validated, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damaged product within 24 hours to support@pupcounty.com, otherwise we can't accept the refund.

     

    HOW DO I SET UP A RETURN IF I RECEIVE A DEFECTIVE PRODUCT?

    We offer a 30-day guarantee on our products (except personalized products), we'll assist you with the product return. Our dedicated staff offer customer support 24 Hours a Day, 7 Days a week. Please email support@pupcounty.com

    If a product was received damaged please follow this instructions: 

    Returns within the US must be sent within 14 days upon arrival and in original purchase condition - unworn, in original packaging.


    Returns outside the US must be sent within 14 days upon arrival and in original purchase condition. We wonÔÇÖt refund your original or return postage costs.


    Please be aware to send a photo of the damage within 24 hours after delivery to support@pupcounty.com, otherwise we can't accept the refund. 

    Email us at: support@pupcounty.com so we can get started on the return or exchange process.

     

    WHAT FORMS OF PAYMENT ARE ACCEPTED?

    We accept credit cards: Visa, Mastercard and American Express.

    We also accept: PayPal, Shop Pay, Apple Pay, Google Pay, AfterPay, Meta Pay.

    You can also proceed with 4 interest-free payments with AfterPay, Shop Pay or PayPal.

     

    FREE DELIVERY

    Enjoy free delivery within 2-8 business days on all your orders.

    SECURE PAYMENT

    Our website is secure, and we do not store any banking data.

    EASY RETURNS

    We ensure your satisfaction with hassle-free return processes.

    CUSTOMER SERVICE

    Customer support available every day of the week.