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FAQ

WHO DO I CONTACT WITH QUESTIONS?

Phone number: 307-222-2142

Email address: support@pupcounty.com

Instagram: @pup_county

Facebook: #pupcounty

 

WHEN WILL YOU PROCESS MY ORDER?

Handling time takes about 2-3 business days.

 

WHEN WILL I RECEIVE MY ORDER?

Each customer order is unique (the time you placed the order, the country, the type of order etc). Just keep in mind that once you have placed an order, it cannot be changed.

Here is what you can expect from us:

USA - 3-8 Business Days

UK - 3-8 Business Days

EU - 3-8 Business Days

Australia - 4-10 Business Days

New-Zealand - 4-10 Business Days

South America - 10-15 Business Days

 

WHAT IF I RECEIVE A DEFECTIVE PRODUCT?

If you have received a defective product, you can request a product replacement within 14 days of receiving the item. If your case is validated, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damaged product within 24 hours to support@pupcounty.com, otherwise we can't accept the refund.

 

HOW DO I SET UP A RETURN IF I RECEIVE A DEFECTIVE PRODUCT?

We offer a 30-day guarantee on our products (except personalized products), we'll assist you with the product return. Our dedicated staff offer customer support 24 Hours a Day, 7 Days a week. Please email support@pupcounty.com

If a product was received damaged please follow this instructions: 

Returns within the US must be sent within 14 days upon arrival and in original purchase condition - unworn, in original packaging.


Returns outside the US must be sent within 14 days upon arrival and in original purchase condition. We won’t refund your original or return postage costs.


Please be aware to send a photo of the damage within 24 hours after delivery to support@pupcounty.com, otherwise we can't accept the refund. 

Email us at: support@pupcounty.com so we can get started on the return or exchange process.

 

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept credit cards: Visa, Mastercard and American Express.

We also accept: PayPal, Shop Pay, Apple Pay, Google Pay, AfterPay, Meta Pay.

You can also proceed with 4 interest-free payments with AfterPay, Shop Pay or PayPal.

 

Free Delivery

We often offer free shipping.
Don't miss out!

Shipping Time

Handling time: 2-3 business days. Estimated delivery: 3-8 business days.

Customer Support

Phone: +1 307-222-2142
support@pupcounty.com