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Return Policy

Eligible items may be returned for STORE CREDIT ONLY. Return requests must be submitted within 14 days of your delivery date.

To be eligible for a return, your item must be unused and unopened. It must be in the original packagingYou’ll also need the receipt or proof of purchase.

The 14 day warranty only covers defective products. If your pet does not like the product or you have ordered the wrong size/color, we grant you a 40% discount on your next purchase.

Typing errors in personalized products will only be exchanged if the error was caused by us. Please pay attention to what you type. 

In the interest of hygiene and our community, the following items can not be returned:

  • Customized Products
  • Underwear/lingerie, and swimwear unless the product is clearly unopened.
  • Hats and hair accessories unless unworn and the tags still in place.
  • Earrings and body jewelry - we are unable to refund or exchange any earrings or body jewelry.
  • Quilts, duvets, pillows, and bedding unless the original packaging remains undamaged and unopened.
  • Cosmetics, toiletries, feminine hygiene products, and towels. We will only accept returns if they are in a saleable condition with unbroken seals and packaging,
  • Food and Beverages, unless they are unopened with any seals and shrink-wrap intact.

All returns must include the original invoice or a note referencing your full name, e-mail you provided in the order and the order number.

For the returns address, contact our team at support@pupcounty.com and a returns address will be sent to you depending on your location. 

DO NOT send your purchase back to the manufacturer.

You will be responsible for shipping costs on your return. Shipping costs are non-refundable. All eligible returns will be offered store credit only.

STORE CREDIT (if applicable)

A notification email will be sent out when a store credit is processed. If you are returning an item for store credit it will be reviewed upon receipt and a credit will be issued if approved.

DAMAGED/DEFECTIVE ITEMS (if applicable)

We will replace items for you if they are defective or damaged. Please send a picture of the defective or damaged item to support@pupcounty.com within 24 hours after delivery for review.

DIGITAL PRODUCTS
All Digital products cannot be returned after download.

Free Delivery

We often offer free shipping.
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Shipping Time

Handling time: 2-3 business days. Estimated delivery: 4-10 business days.

Customer Support

Phone: +1 307-222-2142
support@pupcounty.com